Política de reembolso
Refund & Return Policy
At our store, we are committed to delivering high-quality products. Due to the nature of our items, our refund and return policy is strictly enforced and applies under the following conditions:
Eligibility for Returns
We only accept returns under the following circumstances:
- The item arrives damaged or broken.
- The item has a manufacturing defect.
- The item does not function properly upon arrival.
To qualify for a return:
- You must contact us within 48 hours of delivery.
- You must provide clear photo or video evidence of the issue.
- The item must not have been misused or altered in any way.
Non-Returnable Situations
We do not accept returns or issue refunds for:
- Change of mind.
- Incorrect purchase or ordering mistakes.
- Improper use or handling of the product.
- Normal wear and tear.
- Damage caused after delivery.
Return Shipping Costs
- We do not cover return shipping costs under any circumstances.
- Customers are fully responsible for paying the return shipping fees.
Refund Process
- Once the returned item is received and inspected, we will notify you of the approval or rejection.
- If approved, refunds will be processed within 5–10 business days.
- Refunds will be issued using the original payment method.
Right to Refuse
We reserve the right to deny any return request that does not meet the conditions outlined above.