Política de reembolso

Refund & Return Policy

At our store, we are committed to delivering high-quality products. Due to the nature of our items, our refund and return policy is strictly enforced and applies under the following conditions:

Eligibility for Returns

We only accept returns under the following circumstances:

  • The item arrives damaged or broken.
  • The item has a manufacturing defect.
  • The item does not function properly upon arrival.

To qualify for a return:

  • You must contact us within 48 hours of delivery.
  • You must provide clear photo or video evidence of the issue.
  • The item must not have been misused or altered in any way.

Non-Returnable Situations

We do not accept returns or issue refunds for:

  • Change of mind.
  • Incorrect purchase or ordering mistakes.
  • Improper use or handling of the product.
  • Normal wear and tear.
  • Damage caused after delivery.

Return Shipping Costs

  • We do not cover return shipping costs under any circumstances.
  • Customers are fully responsible for paying the return shipping fees.

Refund Process

  • Once the returned item is received and inspected, we will notify you of the approval or rejection.
  • If approved, refunds will be processed within 5–10 business days.
  • Refunds will be issued using the original payment method.

Right to Refuse

We reserve the right to deny any return request that does not meet the conditions outlined above.